Yikes! They could make extra money hosting public service ‘how not to’ training experiences.
Yes, providing customer service in many settings has made me much more demanding of and more appreciative of good service. In my first jobs (in the hotel world) I was lucky enough to work for a boss who was all about customer service. He noticed when we were providing it and rewarded us and encouraged us. It was a great training ground for eventually working in libraries. If only some FPOW had that same attitude.
Work like a patron day! Yes. Every day should be that.
As my husband says, “Watch out, careless grocery baggers, Jen’s on her way through…” My formative years behind the circ desk have made me MUCH more demanding about good service, and aware of both the good and bad in service industries. And I think that’s a good thing; if we as customers/consumers don’t hold people accountable for good service, who will? And isn’t the world a nicer place when we all deal with each other with care and respect and a smile?
I’m so glad it’s not just me! It seems like so many of us have backgrounds in hotels, retail, restaurants. I used to think that the common thread for many librarians was the draw to daily variety, but maybe we’re all people people (cue the Streisand).
[...] met at OCLC and PALINET is smart, dedicated, and helpful. My guess is that it’s more like Kate Sheehan’s post office story in which her attempt to pick up a package left her feeling “broken or inept.” That’s [...]